General
Our basic plans don’t come with a guaranteed SLA but talk to any of our existing customers on basic plans and we are sure they will confirm we address ...
Thu, 16 Nov, 2017 at 5:37 PM
Yes you can but you need to let us know in advance.
Atlassian Cloud runs a different version of their products than the
one you would normally i...
Tue, 1 Dec, 2015 at 3:30 PM
There are no more than four maintenance downtimes a year and on average only 2/year. They are planned up-front, performed during Saturdays (Europe time)...
Mon, 30 Mar, 2020 at 5:28 PM
We perform daily backups of files and databases. Backups are sent to a
separate physical server in a physically separate building and they
...
Thu, 21 Apr, 2016 at 6:11 PM
We upgrade your application instances only on your request
(and of course you must have a valid Atlassian license). If we upgraded
your instance ...
Fri, 28 Oct, 2016 at 7:44 AM