General

What about SLAs?
  Our basic plans don’t come with a guaranteed SLA but talk to any of our existing customers on basic plans and we are sure they will confirm we address ...
Thu, 16 Nov, 2017 at 5:37 PM
Can I import from Atlassian Cloud or others?
  Yes you can but you need to let us know in advance. Atlassian Cloud runs a different version of their products than the one you would normally i...
Tue, 1 Dec, 2015 at 3:30 PM
Maintenance policy
  There are no more than four maintenance downtimes a year and on average only 2/year. They are planned up-front, performed during the Saturda...
Tue, 1 Dec, 2015 at 3:30 PM
Backup policy
  We perform daily backups of files and databases. Backups are sent to a separate physical server in a physically separate building and they ...
Thu, 21 Apr, 2016 at 6:11 PM
When do you upgrade my instance to the latest version?
  We upgrade your application instances only on your request (and of course you must have a valid Atlassian license). If we upgraded your instance ...
Fri, 28 Oct, 2016 at 7:44 AM