Our basic plans don’t come with a guaranteed SLA but talk to any of our existing customers on basic plans and we are sure they will confirm we address the majority of the issues in minutes, regardless of the time and day they are filed.
We strive for the best:
- our servers didn’t have any unplanned outages in 2013 and 2014
- there were only 2 planned maintenance downtimes, 4 hours long each, which resulted in 99.9 availability.
24/7 automated monitoring and alerting systems (on separate servers of course) keep an eye on your application instances. Support is notified whenever a failure of any instance is detected.
Checks are performed once a minute and the average availability of all the applications at the moment is:
- 100% for last 7 days
- 100% for last 30 days
- 99.99% for last 365 days
As of 2014 any downtime, being it planned or unplanned, is included in the numbers above.
We do offer guaranteed SLA if that's a must for you, please contact us to discuss your specific needs.